Refund policy
Returns
Start a return
You have 14 days from receiving your order to let us know that you wish to make a return.
If your order is delivered in separate shipments, the period starts when you receive the final item.
Start your return via Start a return.
Sign in using the same email address you used for your purchase. You will receive a one-time code by email and can then open your order, select the items you wish to return and submit your return request.
Once your return has been approved, we will send you a return label and instructions.
Please send the items back within 14 days of notifying us of your return.
If you cannot find your order or need help registering a return, contact info@circleoffriendsshop.com. You can also notify us of your return by email.
Return shipping
Return shipping depends on where your return is sent from:
Sweden: SEK 100
Denmark: SEK 150
Other EU countries: SEK 200
United Kingdom: SEK 350
USA: SEK 500
Canada: SEK 500
The return shipping charge is deducted from your refund.
Once your return has been approved, we will send you a return label and instructions.
Circle of Friends covers return shipping for an accepted claim or if we have sent you the wrong item.
Refunds
Once we have received and inspected your return, the refund is issued to the same payment method used for your purchase. The return shipping charge is deducted from the refund.
If you return your entire order under your right of withdrawal, we also refund the cost of our standard delivery. Original shipping costs are not refunded for partial returns.
Please allow a few additional banking days for the refund to appear in your account.
Item condition
You may try an item at home in the same way you would in our store.
The item must be returned with all tags attached, in its original packaging where this forms part of the item, and in the same condition as when you received it.
If an item has been used or handled beyond what is necessary to try and assess it, we may deduct an amount for diminished value.
For hygiene reasons, we do not accept returns of underwear. This does not affect your right to make a claim for a faulty item.
Sale items have the same return rights as full-price items.
Exchanges
If you would like a different size, colour or style, return the original item and place a new order.
This means you do not need to wait for your return to be processed before the new item can be sent.
Faulty or incorrect items
If an item is faulty, damaged or not what you ordered, contact info@circleoffriendsshop.com.
Include your order number and the item concerned, briefly describe the problem and attach photos if possible.
We will get back to you with the next steps and, of course, cover the return shipping when a claim is accepted.
Claims are handled separately from ordinary returns and are not subject to the 14-day return period.
International returns
International returns are started in the same way as Swedish returns via Start a return.
Once your return has been approved, we will choose a suitable return service and send you the instructions and return documents you need.
Returns from outside the EU may require additional customs documents. Please do not send your return until you have received instructions from us.
Import charges, customs duties or taxes previously paid to a customs authority or carrier are not refunded by Circle of Friends.
In-store returns
You can also return your order free of charge at our store:
Circle of Friends
Hjulhamnsgatan 7
211 34 Malmö, Sweden
Bring your order confirmation and return the items within the same return period that applies to your order.