Terms of service
Last updated: 25 September 2026
These terms apply when you shop with Circle of Friends through circleoffriendsshop.com.
They describe the main terms that apply to your purchase. More information about shipping, returns and claims is available on our Shipping & Returns page.
1. About Circle of Friends
The website and online store are operated by:
C.O.F. Retail AB
Company registration number: 559191-4865
Polhemsgatan 13
112 36 Stockholm
Sweden
Please do not send returns or other mail to this address.
Store and return address:
Circle of Friends
Hjulhamnsgatan 7
211 34 Malmö
Sweden
Email: info@circleoffriendsshop.com
2. Orders
When you place an order with us, you will receive an order confirmation by email.
We reserve the right to decline or cancel an order where there is a reasonable reason to do so, for example if an item is no longer available, payment cannot be completed or obviously incorrect information has been displayed about a product or price.
If we are unable to fulfil an order that has already been paid for, we will refund the amount paid for the affected order.
You are responsible for ensuring that the contact, shipping and payment information you provide is correct.
3. Prices and payment
The prices and currencies that apply to your order are shown in the online store and at checkout.
Available payment methods are shown at checkout and may vary depending on country and market.
Any shipping charges are shown before you complete your purchase.
We may change prices and offers in the future. Such changes do not affect an order that has already been placed.
4. Shipping
Available shipping methods, shipping charges and estimated delivery times are shown at checkout or on our Shipping & Returns page.
Delivery times are estimates and may be affected by the carrier, destination, customs clearance and other circumstances outside our control.
When your order has been shipped, you will normally receive a shipping confirmation with tracking information.
More information is available under Shipping & Returns.
5. Customs and import charges
Orders shipped outside the EU may be subject to import VAT, customs duties and other local charges.
These charges are the customer's responsibility and are payable by the recipient.
Import charges, customs duties or taxes paid directly to a customs authority or carrier are not refunded by Circle of Friends.
6. Right of withdrawal and returns
When you shop with us, you have 14 days from the day you receive your order to let us know that you wish to withdraw from your purchase or make a return.
If your order is delivered in separate shipments, the period starts on the day you receive the final item.
The easiest way to start a return is through the return function on our website.
When you use our return function, you will receive information about the next steps and, once your return has been approved, the return documents you need.
Items must be sent back within the period stated in our return information.
Return shipping and our other return conditions are set out under Shipping & Returns. The return shipping charge varies depending on the country from which the return is sent.
Refunds are normally made to the same payment method used for the purchase.
For hygiene reasons, we do not accept ordinary returns of underwear. This does not affect your right to make a claim for a faulty item.
Full terms and instructions are available on our Shipping & Returns page.
7. Condition of returned items
You may examine and try an item in the same way you would in a physical store.
The item must be returned with all tags attached, in its original packaging where this forms part of the item, and in the same condition as when you received it.
If an item has been handled beyond what is necessary to try and assess it, we may, where permitted by law, make a deduction for any diminished value.
8. Claims
If an item is faulty, damaged or not what you ordered, please contact us at info@circleoffriendsshop.com.
Please include your order number, the item concerned and a brief description of the problem. Photos may help us handle your case more quickly.
Accepted claims are handled at no cost to you and are not subject to our standard return shipping charge.
Your statutory rights in relation to faulty goods are not affected by these terms.
9. Product information and availability
We try to describe and display our products as accurately as possible.
Colours and details may appear differently depending on factors such as your screen, lighting and device settings.
In exceptional cases, stock information may be incorrect, for example if several customers purchase the same item at the same time or if a stock discrepancy is discovered after an order has been placed.
If we are unable to supply an item you have ordered, we will contact you and refund any amount already paid for the item that cannot be supplied.
10. Incorrect prices and information
We try to ensure that prices and other information on our website are correct.
If there is an obvious error, such as an obviously incorrect price or other information that could not reasonably be considered intentional, we may need to correct the error or contact you regarding your order.
Nothing in these terms limits any rights you have under mandatory consumer law.
11. Liability
Circle of Friends is responsible for our obligations under the contract and applicable law.
We are not responsible for delays or other problems caused by circumstances outside our reasonable control, to the extent permitted by law.
Nothing in these terms limits liability that cannot be limited under mandatory law.
12. Intellectual property
Content on the website, including text, images, graphics, logos and design, belongs to Circle of Friends, our suppliers or other rights holders and is protected by applicable intellectual property laws.
The content may be used for private, non-commercial purposes in connection with your use of our website and purchases from us.
It may not be copied, published, distributed or used commercially without permission from the relevant rights holder.
13. Privacy
We process personal data in accordance with our Privacy Policy.
It explains, among other things, what information we use, why we use it, cookies and similar technologies, and the rights you have.
14. Governing law and disputes
These terms are governed by Swedish law, without limiting any rights you have under mandatory consumer law.
If we are unable to resolve a dispute together, consumers in Sweden may refer the matter to the Swedish National Board for Consumer Disputes (ARN).
15. Changes to these terms
We may update these terms when our business, services or applicable rules change.
The version that applies to your purchase is the version that was available when your order was placed.
The latest version is always available on our website.
16. Contact
If you have any questions about an order or these terms, please contact us:
Circle of Friends / C.O.F. Retail AB
Email: info@circleoffriendsshop.com
Store and return address:
Hjulhamnsgatan 7
211 34 Malmö
Sweden